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Can I
view the vehicles?
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We
consider it essential that you ensure your satisfaction with a vehicle
and that viewing of the item prior to bidding should take place.
Viewing
of On Line Items will be restricted to Mondays Wednesdays &
Fridays between 10 AM and Midday. Only customers who are currently
registered on our web site will be allowed into our sites
to view
vehicles. Proof of Registration must be
shown by those who wish to view vehicles.
Go to Auction
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When
you enter an Auto Bid amount you will have control of the bidding up to
your specified threshold.
Each
time someone bids less than your Auto Bid amount you will regain
control of that item as the system will automatically input your bid at
one increment over their bid (up to your Auto Bid limit). If your Auto
Bid amount is exceeded you will be emailed in the normal way.
You
can use Auto Bid to bid on any online auction item.
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What
is the ABI Category?
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The
ABI Category is an indication of the level of damage to a vehicle.
There
are four categories A, B, C & D (also some vehicles may be
labeled category U to indicate Unclassified, or X to denote
"unrecorded").
- Category
A indicates the most severe level of damage. This type of vehicle is
crushed and not sold at auction. An example would be a "burn out".
- Category
B vehicles must be broken for spares. These vehicles must not be
repaired. HBC only sell such vehicles to licensed & approved
vehicle dismantlers.
- Category
C vehicles may be repaired (although they are uneconomic for the
Insurance Company to have repaired). Category C cars and vans will
require a Vehicle Identity
Check
- Category
D vehicles covers all other repairable vehicles.
- Category
U indicates that the vehicle is uncategorised by the provider of the
item to HBC.
- Category
X indicates that the vehicle is unrecorded these vehicles not recorded
as accident damaged. Normally these vehicles are stolen recovered, or
have slight damage.
For
more information view Code
of Practice for the Disposal of Motor Vehicle Salvage from the ABI website.
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Why
would I need a Waste Management License?
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HBC
require that customers who want to register as " Spares Only
buyers"
hold a waste management license (or exemption). These may be obtained
from your local Environment Agency.
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What
is a Waste Carriers License?
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To
transport Spares Only vehicles you need to hold a Waste Carriers
License.
If
you do not hold a Waste Carriers License HBC can arrange delivery.
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What
do you mean by "Spares Only"?
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To
purchase spares only vehicles you need to hold a Waste Management
License . This applies
to all vehicles including
Motorbikes.
Spares
Only vehicles can only be purchased by registered
vehicle breakers. Such vehicles must not be rebuilt
or returned to the road. Spares Only Vehicles can only be dismantled
for parts or scrap.
These
vehicles are de-identified by ourselves and rendered unfit for the
public highway. This may include additional damage not shown on the
images.
See
also 'ABI Categories'
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What
is Registration and what do I need to register?
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In
order to allow you to bid on an auction item and to be able to contact
you we need you to register with us.
All
customers will need to register on-line before they will be able to bid
on our on-line auctions. Our current annual registration fee is
£27.50+ VAT on the that fee.
If
you wish to register for our online auctions click here
....
If
you wish to purchase "Spares Only" salvage you must also bring your Waste Management
License .
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Can
I buy spares from HBC just like a breaker's yard?
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We're
sorry but we do not sell spares. Nor do we deal in
Parts simply because we do not break vehicles.
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What
about Delivery and Collection?
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We
can provide a delivery service cost depends on number and type of
vehicles purchased and delivery area (On average this might be
approximately £1.50 per mile + VAT with a £35 minimum )
Please contact
the site for exact pricing. Vehicles need to be collected within 48
hours unless prior agreement is made with site management. Based
on single vehicle price.
Please click on the link below to visit our delivery price calculator
page
HBC
Delivery Postcode Calculator
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Where can
I see lists of what's on
auction?
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You
can view all vehicles via the AUCTION ENTRANCE
page.
There is a link to it at the top of most HBC pages.
All vehicles are sold by on-line auction. (Paper auction listings and
the Fax-u-back service are no longer available).
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What is a future auction?
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This
is where a vehicle is in stock at HBC but not yet available for sale.
You can declare an interest online and be notified when that vehicle is
available and scheduled for auction.
We are unable to offer viewing facilities for future items.
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When
will a future item be available for sale?
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This
depends on our insurance company suppliers, who tell us that the
vehicle is available for sale. On average such items would be available
within 4 weeks but it may be longer. Sometimes (in about 1% of cases)
we are asked to remove such items from sale, in these cases if you have
registered an interest we will tell you.
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What
are Vehicle Identity Checks?
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The Vehicle
Identity Check (VIC)
scheme has
been developed by the Vehicle Inspectorate to help fight car crime by
deterring criminals from stealing cars and passing them off as repaired
accident damage ones.
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What
charges are made as fees and on administration?
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HBC
currently charge an Administration fee of 5% + VAT on all sales, with a
minimum charge of £15.00 (+ VAT) and a maximum of £400.00
(+ VAT).
Additionally
we charge a Credit Card Processing Fee of 3% + VAT on all on-line
Credit Card Transactions. The Credit Card Processing fee will effect
On-Line Deposits and Registration.
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Why
do you use an Auction Extension Feature?
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We
believe that most online auction web sites are fundamentally unfair in
that the winning bidder is not the person prepared to pay the most
money but the person who manages to enter their bid at the last
possible second. Thus many other online auctions end up being more of a
lottery rather than an auction. Some sites such as "BidSlammer" have
developed to take advantage this loophole. The HBC site is similar to
the traditional auction in that everyone has a fair chance to bid.
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Why
has an item had the time extended?
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If
someone bids on an item within five minutes of the scheduled auction
end time the auction extension feature will be triggered. An auction
will close at the scheduled end time or five minutes after the last
bid. Whichever is the later.
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Why
has my bidding been Suspended?
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Please
check your recent emails. we will suspend customers if they breach our
terms and conditions. We will also suspend customers if they are the
highest bidder for a vehicle but we have been unable to take a deposit
on a winning bid.
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Are mileages guaranteed?
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No,
mileages are not guaranteed
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Strange Login Errors
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If,
after logging in successfully, you click on "My Auction" and get an access denied
error message, this is a problem caused by your internet browser
(Internet Explorer/Firefox/Opera/Safari/Chrome) and not the HBC website.
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To
solve the problem, you need to clear your "Temporary Internet Files"
and "Cookies" (cookies are small files that are generated when you
visit web pages, sometimes these files fail to update, resulting in the
login error). Google have a site Here that explains how to do it.
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